fergal reid

Intercom

The Research and Applied AI Summit (RAAIS) is a community for entrepreneurs and researchers who accelerate the science and applications of AI technology. In the lead up to our 7th annual event on June 23rd 2023 in London, we’re running a series of speaker profiles to shed more light on what you can expect to learn on the day!

Fergal Reid is the Director of Machine Learning at Intercom. He has a PhD in machine learning, and has held ML roles at several high-growth startups.

Fergal has a track record of building engineering and product teams, bringing successful ML products from first prototype to substantial business revenue, and has spent the last 6 years leading Intercom's Machine Learning function.